Introduction

When you use Gofer, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy FAQs, which highlight key points about our privacy practices.

Last Modified: September 21, 2017

Effective Date: November 1, 2017

USER​ ​PRIVACY​ ​STATEMENT

Effective Date: July 15th 2015

Gofer collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in the United States, the Services are provided by Gofer USA, LLC and its U.S. affiliates (collectively “Gofer U.S.”), and this Privacy Statement applies to information collected and used by Gofer U.S. If you reside outside of the United States, the Services are provided by Gofer B.V., and this Privacy Statement applies to information collected and used by Gofer B.V. (Gofer U.S. and Gofer B.V. are referred to herein collectively as “Gofer” or “we”).

Scope​​ and​ ​Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the Gofer platform under license (collectively “Drivers”). If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.

Collection​ ​of​ ​Information

Information​ ​You​ ​Provide​ ​to​ ​Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

Information​ ​We​ ​Collect​ ​Through​ ​Your​ ​Use​ ​of​ ​Our​ ​Services

When you use our Services, we collect information about you in the following general categories:

  • Location Information: When you use the Services for transportation or delivery, we collect precise location data about the trip from the Gofer app used by the Driver. If you permit the Gofer app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
  • Contacts Information: If you permit the Gofer app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
  • Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.